Last updated: 13th January 2026

Washington Salon is committed to protecting your privacy. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.

We collect personal information including your name, contact details, booking information, and usage data in order to provide our services, manage appointments, process payments, and communicate with you.

We process data based on consent, contract, legal obligation, or legitimate interests. You have the right to access, correct, delete, restrict, or object to the processing of your data. You may withdraw consent at any time and lodge a complaint with the Information Commissioner’s Office (ICO).

We use cookies only with your consent, except for essential cookies required for the website to function. You can manage your cookie preferences through our cookie banner.

Booking and accounting data is kept for up to six (6) years. Marketing data is retained until you withdraw your consent.

Contact: gdpr.admin@rwhairltd.co.uk 

Washington Salon operates under:
R.W. Hair Ltd
29 Hazelwood Road
Oxted, Surrey
RH8 0JA
United Kingdom

Website: www.washingtonsalon.co.uk

We may collect:

• Name
   
• Email address
   
• Phone number
   
• Postal address
   
• Booking and payment information
   
• Website usage data (such as IP address, browser type, pages visited, and time spent)
   

We use your data to:

• Provide and manage our services
   
• Process bookings and payments
   
• Communicate with you
   
• Improve our website and services
   
• Send marketing communications (unless you opt out)
   

We may share your information with:

• Payment processors and booking providers
   
• IT and website service providers
   
• Legal and regulatory authorities where required
   

We never sell your personal data.

We only keep your personal data for as long as necessary for legal, accounting, or operational purposes.

You have the right to:

• Request a copy of your data
   
• Correct inaccurate data
   
• Request deletion of your data
   
• Restrict or object to processing
   
• Withdraw consent
   

To exercise these rights, contact us at gdpr.admin@rwhairltd.co.uk

We take reasonable steps to protect your personal data, but no system is completely secure.

Certain services are intended only for clients aged 18 and over. We do not knowingly collect personal information from children in connection with those services.

Where a service is specifically designed for users under 18, we collect only the minimum information necessary to provide that service, such as a child’s name and date of birth. This information is collected only with the consent of a parent or legal guardian and is used solely for the purpose of operating the service.

Parents or guardians may review, request deletion of, or withdraw consent for their child’s information at any time by contacting us  gdpr.admin@rwhairltd.co.uk 

We may update this policy from time to time. Updates will be posted on this page.

This policy is in addition to your rights under the Consumer Rights Act 2015 and Consumer Protection from Unfair Trading Regulations 2008.

If a service was not carried out with reasonable care and skill, you must inform us within 7 days of the service date.

We may offer:

• A redo (full or partial)
   
• A partial refund
   
• A full refund
   

Proof of purchase is required.

Refunds will not be issued if:

• You accepted the service at the time
   
• You did not raise the issue before payment
   
• A discount was accepted
   
• You changed your mind
   
• The service was altered by you or someone else
   
• Products not supplied by Washington Salon were used
   

If a product is faulty, incorrect, or not as described, we will put it right within a reasonable time.

You may be entitled to:

• An exchange
   
• A credit note
   
• A full or partial refund
   

Items must be:

• Returned within 14 days
   
• Unused and unopened
   
• In original packaging
   
• Accompanied by proof of purchase
   

We do not refund:

• Used or opened items
   
• Tampered or altered items
   
• Personalised items
   
• Sale items
   
• Items purchased more than 14 days ago
   
• Items bought knowing they were faulty
   

Any unauthorised or fraudulent transactions will be reported. Washington Salon is not responsible for criminal activity.

• Full name
   
• Address
   
• Contact details

Washington Salon uses Closed Circuit Television (CCTV) systems within and around our premises for the purposes of safety, security, crime prevention, and the protection of staff, clients, and property. This is particularly important as we operate within a licensed venue.

CCTV is used for the following legitimate purposes:

• To prevent and detect crime
   
• To protect the safety of staff and clients
   
• To protect our premises, equipment, and stock
   
• To assist with incident investigation
   
• To comply with licensing and legal obligations
   
• To provide evidence to the police, local authorities, or courts where required
   

CCTV footage is processed under the UK GDPR and Data Protection Act 2018 based on our legitimate interests and legal obligations, including public safety and licensing requirements.

CCTV may capture:

• Images of people on our premises
   
• Date and time of entry and exit
   
• Activity within public areas of the salon
   

CCTV is not used in private areas such as toilets, treatment rooms, or staff changing areas.

CCTV footage is only accessed when necessary, such as:

• Investigating an incident
   
• Dealing with complaints or disputes
   
• Preventing or detecting crime
   
• Meeting legal or licensing requirements
   

Footage is not used for monitoring staff performance unless related to safety or misconduct.

CCTV footage is kept for a maximum of 30 days, unless:

• It is required for an ongoing investigation
   
• It has been requested by police or legal authorities
   

In these cases, footage will be kept until the matter is resolved.

Access is restricted to:

• Salon management
   
• Security or IT providers (where necessary)
   
• Police or legal authorities
   

Footage is never sold or shared for marketing.

You have the right to:

• Request access to CCTV footage that includes you
   
• Request deletion where legally permitted
   

Requests must be made in writing with proof of identity.

For CCTV requests or questions:
Email: gdpr.admin@rwhairltd.co.uk